If you run into a WebGL issue that our in-editor prompts have not resolved, please get in touch with our support team.

To help our agents help you, we ask that you send over with the following information with the description of the error: 

  • If you’re using Chrome: Please provide us with a GPU report by opening a window in Chrome and typing chrome://gpu into your address bar. Copy and paste the report into your email.

  • If you’re using Firefox: Please provide us a browser configuration report by opening a new tab and typing about:config into your address bar. Then, search for “webGL” and take a screenshot of the resulting search.

  • Your current browser, and browser version.

Tip - Running into WebGL issues in Chrome? Try New PicMonkey in an updated version of Firefox as you await our agent’s response. Let us know if you notice a difference in performance.