PicMonkey Help and Support

Crashes and Performance

  • If you run into a bug in PicMonkey, or experience an error, contact the support team by filing a ticket here.  In the help ticket, describe the issue you're having in detail by des...
  • If PicMonkey has been running slowly, and/or you’ve received a message from us about slow performance, your issues may be related to WebGL, or Web Graphics Library.  WebGL is the softwa...
  • If you need help resolving a WebGL error, please get in touch with our support team. When you contact support, please include the following info—it will expedite your request: If you’...
  • Some users using PicMonkey on Chrome OS may notice that their scrollbar in Text, Graphics, or Templates is inoperable or missing entirely. This appears to be an issue with Chrome OS, bu...
  • Some users have reported that the scrollbars in Mac OS X have been disabled, making them unable to scroll. To enable scrollbars: Launch System Preferences from the Apple menu. Sele...
  • If you’re experiencing issues while loading your images in PicMonkey or the Editor seems slow, you may need to clear your browser cache and restart your computer. The process is slightly...
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