PicMonkey Help and Support

Payment Methods & Issues

  • If your attempt to renew your PicMonkey subscription failed, please try the following: Re-enter your card information on your account page. Try another card, if you have one availa...
  • You can pay for PicMonkey by using a debit or credit card, or with a PayPal account. Paying with a debit or credit card Click the blue credit card icon on the payment screen, and enter...
  • If you have been billed for a PicMonkey subscription, but are being prompted to start a free trial or renew your account, one of the following two scenarios might apply: The account c...
  • Most often, unknown charges from PicMonkey are due to one of the following scenarios: Your 7-day PicMonkey free trial ended and converted to a paid PicMonkey subscription. Your mon...
  • Our payment processing system has financial restrictions that will not allow us to accept payment from an account that originates from the following countries: Iran Syria North Ko...
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